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Applies to: VPN-Q 2006
VPN-Q 2006 has a Diagnostic and a
Logging mode. These modes can be run by running the client executable file
VPNQC.EXE
with either the
/diag
or
/log
switch respectively. Running either Diagnostic or Logging mode does not attempt
to remove a client from quarantine, they are used purely for troubleshooting and
support purposes and does not form part of the applications normal operation.
The
VPNQC.EXE
file can be found on the client PC in one of a number of locations
depending on the user who performed the installation and the client operating
system. Some of the folders are set a hidden by the operating system and may not
be visible. If the folder are not visible either type in the folder in the
address bar or enable the view hidden folders option in Explorer.
Note: If the user profile location has been moved from the default C:\
location then the VPN-Q client will be located in the new location in the same
path.
Windows XP:
- If the client was installed by a user with Administrative rights the
client is installed into the All Users profile:
C:\Documents and Settings\All
Users\Application Data\Microsoft\Network\Connections\Cm\{VPN Server Name}\
If the client
was installed by a user without administrative rights the client is
installed into that specific users profile:
C:\Documents and Settings\{User
Profile}\Application Data\Microsoft\Network\Connections\Cm\{VPN Server
Name}\
Note: The "Application Data" folder is a
hidden folder and may not appear in the folder list depending on your Explorer
view settings. If the folder isn't visible type the folder name into the address
bar or enable the view hidden files setting.
Windows Vista:
- Windows Vista always installs the client into the specific users profile
who performed the installation regardless of the user's rights:
C:\Users\{User
Profile}\AppData\Roaming\Microsoft\Network\Connections\Cm\{VPN Server Name}\
Note: The "AppData" folder is a
hidden folder and may not appear in the folder list depending on your Explorer
view settings. If the folder isn't visible type the folder name into the address
bar or enable the view hidden files setting.
Diagnostic mode:
The diagnostic mode
shows the main UI while running the security checks and conforms to the licence
file restrictions. This mode is useful to test the product functionality as the
user would experience it without the need to dial a VPN connection.
Example for Windows XP client:
"C:\Documents and Settings\All Users\Application Data\Microsoft\Network\Connections\Cm\vpn.winfrasoft.com\VPNQC.exe" /Diag
Logging
mode:
The logging mode is designed for advanced troubleshooting and is not
restricted by licence file information. This mode does NOT load a UI but instead
writes a detailed log file. The log file is written to the same folder that the
VPNQC.EXE
file is located and is called
SECSCAN.LOG. Winfrasoft support
will usually request this file when working on a support incident.
Example of how to create a log on a Windows
XP PC:
"C:\Documents and Settings\All Users\Application Data\Microsoft\Network\Connections\Cm\vpn.winfrasoft.com\VPNQC.exe" /Log
More information:
For a VPN-Q 2009 version of this article click here.
Last updated: 11/06/2009 |